Faqs

What is War Child?

War Child is striving for a world where children’s lives are no longer torn apart by war.

We protect, educate and stand up for the rights of children caught up in conflict. We aim to reach children as early as possible when conflict breaks out, and stay to support them through their recovery - helping to keep them safe, give them an education, and equip them with skills for the future.

We understand children’s needs, respect their rights, and put them at the centre of the solution - from supporting Syrian children to access education, to reintegrating child soldiers in the Central African Republic and promoting justice for young people in detention in Afghanistan. Together with our partners we work in 15 countries across Africa, Asia and the Middle East, and Latin America.

We also work with children and young people to change systems and practices that affect them – campaigning on the root causes of conflict and demanding that children are at the centre of humanitarian response.

What is BRITs Week?

BRITs Week Together with O2 is a joint partnership between the children’s charity War Child, the BPI and AEG – one of the world’s leading live music promoters and owner of The O2, London. O2 join as the major sponsor.

How can I enter the prize draw?

You can enter the prize draw by making a £5.00 donation to War Child at www.britsweekprizedraw.co.uk or by sending a postcard. Each entry gives you the chance to win a pair of tickets. You can enter as many times as you want, to increase your chances.

Who can enter the prize draw?

The general prize draw is open to applicants aged 16 and over (at the time of entry). Venue specific age restrictions will still apply and entry will be refused if not accordance with venue policy. It’s the entrant’s responsibility to check the venue’s age restrictions. Employees and contractors (and their respective families) of War Child are not eligible to enter.

How much of my donation goes to War Child?

Every penny of your £5.00 donation goes to War Child.

Is there a free option?

Yes, if you’d like to enter the prize draw for free please send a postcard to FOA: BRITs Week, War Child, Studio 320, Highgate Studios, 53-79 Highgate Road, London, NW5 1TL. Please make sure to include your name, address, email address and the show you’d like to enter the prize draw for on the postcard.

When does the prize draw take place?

The prize draw opens for entries at 12:00 on Tuesday 14th January 2020. The prize draw will close on Monday 3rd February 2020 at 23:59. The draw itself will take place between the 4th February and 6th February 2020.

How do I find out if I’ve won?

Prize draw winners will be notified about the results of the prize draw no later than 72 hours before the event they have entered for.

This is an e-ticket only gig. No physical ticket stock will be issued. You will receive an e-ticket that you will need to present with your valid photo ID on the door. This gives access to you and one guest. Your guest can only gain access to the venue if they enter the venue with you. You cannot transfer the names on the tickets. Please check the T&Cs for more information. All E-tickets will be issued by AXS UK.

Which gigs use a prize draw ticket mechanic?

All our shows have a prize draw allocation so you can enter all the prize draws, with the exception of Bastille Re-orchestrated and Catfish and the Bottlemen.

You can purchase a limited amount of tickets through the ‘Buy Tickets’ button.

Can I just buy tickets?

Yes – for as long as the ‘Buy Tickets’ button is visible there are still tickets available to buy. However, when this button is no longer visible, the “Buy Now” ticket allocation will have gone and the only way to get tickets will be to apply through the prize draw.

How much is it to just 'Buy Tickets'?

If you click the ‘Buy Tickets’ button you will be taken to the official ticket seller website where the price of your desired tickets will be shown.

What If I bought a ticket and can’t go anymore?

In that case you can go to our approved and ethical reseller Twickets. The website is britsweekwarchild.twickets.co.uk. As a bonus, Twickets donate their 12% commission back to War Child. PLEASE NOTE THIS DOES NOT APPLY TO TICKETS WON IN THE PRIZE DRAW.

I haven’t received my ticket, what do I do?

Please call 0203 481 55 06.

Is there a number I can call for help?

Yes, please call 0203 481 55 06 if you have any questions.

Will tickets sell out quickly?

Yes – if you are desperate to see your favourite artist in a small, intimate location we suggest you buy tickets ASAP. The ‘Buy Tickets’ button will disappear once all the limited “Buy Now” tickets have been sold. After this time you can still apply for tickets through the prize draw, but you are not guaranteed a ticket.

Can I enter the prize draw more than 10 times?

Yes, you can enter as many times as you like to increase your chances. A £5 donation counts for one entry, therefore the more you donate, the higher your chances of winning.

Can I place more than one order on the same card/email account?

Tickets are limited at two per person however you can enter the prize draw as many times as you like with the same card to increase your chances to win tickets.

What are the T&Cs?

See the T&Cs here: terms and conditions **

What is War Child's Privacy Policy?

See the Privacy Policy here www.warchild.org.uk/privacy-policy.

Where are the venues?

The addresses for each venue can be found on their website.

Will there be disabled access at the venues?

Some of our venues do have disabled access. In any case, it’s advised to check with the venue in advance.

Bush Hall - Bush Hall has level access from the street entrance to the performance hall and main bar. We also have an accessible toilet. All personal assistants/ companions accompanying those with disabilities for any gig or event will be admitted free of charge.

We can set up a viewing area to the side of the stage upon request. To make use of this, and to arrange early-access please get in touch with us when booking a ticket by calling the office line 02082226955, or by emailing notes@bushhallmusic.co.uk.

Omeara - Venue is totally step-free accessible; from the street and inside the venue. The main room is on the ground floor alongside one of the bars, with an accessible bathroom nearby. There are ramps within the venue and viewing platforms

The email for all access enquires is access@omearalondon.com

Camden Assembly - please check directly with the venue
The Dome - please check directly with the venue
Exhibition – please check directly with the venue
O2 Shepherds Bush Empire - please check directly with the venue
Scala – please check directly with venue
London Palladium – please check directly with venue

Are there allocated seats?

Bastille Re-orchestrated at London Palladium will have allocated seating.

There are no allocated seats at any other shows, however there is seating available at O2 Shepherds Bush Empire.

Are there any age restrictions?

The Dome - 14 + (Under 16s must be accompanied by an adult)
Bush Hall - Under 18s accompanied by an adult
O2 Shepherds Bush Empire - No under 8s. Under 14s to be accompanied by an adult and seated on balconies.
Omeara – 16+
Camden Assembly – 14 + (Under 16s must be accompanied by an adult)
Exhibition – please check directly with venue
Scala – please check directly with venue
London Palladium – please check directly with venue